Terms of Service

1. Acceptance of Terms

By creating an account, clicking "Get Started," or otherwise accessing or using any part of our Services, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity.

If you do not agree to these Terms, you may not access or use our Services. Your continued use of the Services after any modification to these Terms constitutes your acceptance of the revised Terms.

2. What ReviewForge Provides

ReviewForge provides a cloud-based SaaS platform for multi-location reputation management, including but not limited to:

• Aggregation and display of customer reviews from third-party platforms (Google, Yelp, Facebook, and others).
• Review request tools for soliciting customer feedback via SMS, email, and QR codes.
• AI-generated response drafts and executive summaries.
• Analytics dashboards, reports, and business intelligence features.
• Franchise management tools including multi-location hierarchy, manager scorecards, and task assignment.
• Campaign management for automating review outreach at scale.
• Competitor intelligence and revenue impact modeling tools.

We reserve the right to modify, add, or remove features from the Services at any time. We will provide reasonable notice of material changes that significantly reduce functionality available to paying subscribers.

3. Accounts & Access

You are responsible for:

• Maintaining the confidentiality of your account credentials and preventing unauthorized access.
• All activity that occurs under your account, whether or not you authorized it.
• Promptly notifying us at support@getreviewforge.com if you suspect unauthorized use of your account.
• Ensuring that all users added to your organization account comply with these Terms.

You may not share your account credentials with individuals outside your organization. Enterprise accounts may add team members up to the limit defined by their subscription plan. ReviewForge reserves the right to suspend accounts where fraudulent, illegal, or abusive activity is detected.

4. Customer Data & Review Data

"Customer Data" means all data you upload, import, or generate through your use of the Services, including business information, customer contact lists, and review content.

• Your ownership — you retain all right, title, and interest in your Customer Data. ReviewForge does not claim ownership of your data.
• License to us — you grant ReviewForge a limited, non-exclusive license to process, store, and display your Customer Data solely to provide the Services to you.
• Your responsibility — you are solely responsible for ensuring you have the right to provide Customer Data to ReviewForge, including that any customer phone numbers or emails used for review requests were collected with appropriate consent under applicable law (including TCPA, CAN-SPAM, and GDPR where applicable).
• Review platform terms — review data fetched from Google, Yelp, Facebook, and similar platforms is subject to the terms of those platforms. ReviewForge does not guarantee the availability of data from third-party sources.

5. AI-Generated Drafts & Recommendations

ReviewForge uses AI to generate response drafts, executive summaries, priority scores, and task recommendations. You acknowledge and agree that:

• AI-generated content is provided as a convenience tool and may contain errors, inaccuracies, or inappropriate language.
• You must review all AI-generated content before publishing it to any third-party platform.
• ReviewForge is not liable for any harm, reputational damage, or legal consequences arising from AI-generated content that you publish without adequate review.
• AI outputs are not legal, financial, or professional advice and should not be treated as such.
• The quality of AI outputs depends on the quality of input data, and results may vary.

6. User Responsibility for Published Responses

You are solely responsible for all responses and content you publish to third-party review platforms (Google, Yelp, Facebook, etc.) using ReviewForge, whether those responses were drafted by you, by AI, or a combination. ReviewForge acts as a tool to facilitate your publishing, and:

• You must ensure all published responses comply with the terms of service of the relevant review platform.
• You must ensure all published content is truthful, non-defamatory, and compliant with applicable laws.
• Offering incentives or compensation in exchange for reviews (review gating) violates most review platform policies and may violate the FTC's guidelines. ReviewForge's tools must not be used for this purpose.
• ReviewForge reserves the right to suspend your account if we have reason to believe you are using the platform to engage in deceptive review practices.

7. Third-Party Platforms & Integrations

ReviewForge integrates with third-party services including Google, Yelp, Facebook, Twilio, Zapier, and others. You acknowledge that:

• Your use of third-party integrations is subject to the terms and policies of those third parties.
• ReviewForge is not responsible for changes, outages, policy changes, or API deprecations by third-party platforms that may affect the availability of integration features.
• You are responsible for maintaining valid credentials and API access for connected platforms.
• ReviewForge does not warrant that integrations with third-party platforms will be uninterrupted or error-free.

8. Subscription Billing & Cancellation

• Billing cycles — subscriptions are billed monthly or annually in advance, depending on the plan selected. Annual plans are non-refundable except as required by law.
• Automatic renewal — subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• Price changes — we may change subscription pricing with 30 days' advance notice. Continued use after the notice period constitutes acceptance of new pricing.
• Cancellation — you may cancel at any time through your account Settings page. Cancellation takes effect at the end of the current billing period. No partial-period refunds are issued for monthly plans.
• Free trials — free trial periods are limited to one per organization. We reserve the right to end a free trial at any time if abuse is detected.
• Failed payments — if a payment fails, we will retry and notify you. Accounts with unpaid balances more than 14 days overdue may be suspended until payment is received.

9. Acceptable Use

You agree not to use the Services to:

• Solicit, post, or facilitate fake, fraudulent, or incentivized reviews.
• Send unsolicited commercial messages (spam) or contact individuals who have opted out of communications.
• Scrape, crawl, or systematically extract data from ReviewForge without written authorization.
• Attempt to gain unauthorized access to our systems, other customers' data, or third-party platforms.
• Introduce malware, viruses, or other harmful code.
• Violate any applicable local, state, national, or international law or regulation.
• Harass, defame, or harm third parties through published review responses.
• Resell, sublicense, or otherwise commercialize the Services without our prior written consent.

Violation of this acceptable use policy may result in immediate account suspension or termination without refund.

10. No Guaranteed Review Results

ReviewForge provides tools to help you request, manage, and respond to reviews. However, we make no guarantee that using our Services will result in any specific number of reviews, any improvement in star ratings, any particular response rate, or any specific business outcome. Results vary significantly based on your industry, customer base, how you use the platform, and factors outside ReviewForge's control. Any case studies, testimonials, or statistics referenced in our marketing materials represent individual results and are not guarantees of future performance.

11. Service Availability

We strive to provide highly available Services and target 99.5% monthly uptime for paid plans (excluding scheduled maintenance). However:

• We do not guarantee uninterrupted, error-free service.
• We may perform scheduled maintenance with reasonable advance notice.
• We are not liable for outages caused by third-party dependencies, internet infrastructure failures, or force majeure events.
• Planned downtime windows will be communicated via our status page and email.

12. Intellectual Property

The Services, including all software, algorithms, designs, trademarks, and content created by ReviewForge, are owned by ReviewForge, Inc. and protected by applicable intellectual property laws.

• We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term, solely for your internal business purposes.
• You may not copy, modify, distribute, sell, or lease any part of our Services or software.
• You may not reverse-engineer or attempt to extract the source code of our software.
• The ReviewForge name, logo, and product names are trademarks of ReviewForge, Inc. You may not use these marks without our prior written permission.

If you provide feedback, suggestions, or ideas about improving the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.

13. Confidentiality

Each party may receive confidential information from the other during the course of the business relationship ("Confidential Information"). Each party agrees to:

• Hold the other party's Confidential Information in strict confidence.
• Not disclose Confidential Information to third parties except as required to perform obligations under these Terms.
• Use the other party's Confidential Information only for the purposes set forth in these Terms.

Confidential Information does not include information that is publicly known, independently developed, or required to be disclosed by law. These confidentiality obligations survive termination of these Terms for a period of 3 years.

14. Limitation of Liability

Disclaimer of warranties: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.

Limitation of liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVIEWFORGE'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO REVIEWFORGE IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY OR (B) $500.

Exclusion of consequential damages: REVIEWFORGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR REPUTATIONAL HARM, EVEN IF REVIEWFORGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Termination

By you: You may terminate your account at any time through the Settings page. Termination takes effect at the end of the current billing period for paid accounts.

By us: We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, fail to pay amounts due, or if required by law. We will provide notice where feasible.

Upon termination, your right to access the Services ceases. We will retain your data for 90 days following termination to facilitate data export, after which it will be deleted per our retention policy. Sections that by their nature should survive termination (including liability, IP, and confidentiality provisions) will survive.

16. Changes to Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice by email and by posting the updated Terms on our website with a new "Last updated" date. For non-material changes (such as grammar corrections or clarifications that do not reduce your rights), the revised Terms are effective upon posting. Your continued use of the Services after notice of material changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services and cancel your account.

17. Contact Information

If you have questions about these Terms, please contact us:

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Travis County, Texas.